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STORE POLICIES
STORE POLICIES
STORE POLICIES
At The Letter Tea Box, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our shop time and time again.
That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
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ORDER PROCESSING TIME
Once your order is received, it will take us 3-4 working days to process your order and send it out to your recipient. Depending on the time of year, we may be able to process these sooner, but we will always confirm once your order has been dispatched
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SHIPPING METHOD
At the moment we only ship domestically in the UK. All packages are shipped using 1st Class Royal Mail Large Letter and will cost £1.65 for each box purchased. We also offer Royal Mail Tracked Service for £2.95 per box purchased
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DELIVERY TIME ESTIMATE
We use Royal Mail to delivery all parcels and they estimate that first class will arrive in 2-3 working days, however due to Cov-19 deliveries may be delayed. Please allow ample time when placing your order.
We are always here to help so please contact us if you have any questions or concerns. We want to ensure 100% customer satisfaction so please contact us if any issues arise due to shipping. See our return policy for refund and returns.
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How It Works
SHIPPING POLICY
CANCELLATION
We are able to exchange or cancel an order if the order is still within our premise. Once the order has been dispatched, unfortunately due to the nature of the product, we are not able to cancel or accept returned items. To request a cancellation, you can contact us at theletterteabox@gmail.com. If you have any questions about our refund and return policies, please contact us.
EXCHANGE/ RETURN
Once and item has been dispatched, due to the nature of the item, we are not able to exchange or refund the item. If the item is lost or defective, we are happy to exchange the item, once it has been agreed that the item is lost or damaged.
REFUND 
We will notify you once we’ve received and confirmed your cancellation/ request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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DAMAGED, LOST AND REFUNDS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will offer an exchange or refund if your items are proven to be damaged, lost or once an issue has been accepted by us. Due to Cov-19 please allow extra time for items to be delivered. If items do not arrive within 10 working days from dispatch, please contact us to resolve your issue and we can decide on the appropriate action for exchange or refund.
EXCEPTIONS /NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How It Works
RETURNS AND REFUNDS
PRIVACY AT THE LETTER TEA BOX
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We take your privacy serious, so we have outlined all the relevant information about how we collect, store and share your data in a document below.
Please get in contact with us if you have any questions or concerns- you can reach us via email at theletterteabox@gmail.com.
Trust Us with Your Information